FAQs

What Patients Ask Us Most

Have Questions?
We’ve Got Answers.

Wondering what to expect at PPMR? You’re not alone. Here you’ll find answers to our most frequently asked questions about chronic pain, treatment options, and how we help patients find relief.

IMPORTANT PATIENT FORMS

New Patients Patients (Please read, complete and bring to your first appointment)
New Patient Forms

Breast Thermography Patients (Please read, complete, and bring to your appointment)
PPMR Breast Thermography Forms

Frequently Asked Questions

What insurance do you accept?

We accept the below insurance, as well as self-pay. We also accept CreditCare, a payment plan card for medical and dental services.

  • Aetna
  • United Health Care
  • UMR
  • Cigna
  • BCBS of SC, BCBS of Michigan
  • Most BCBS outside of the state of South Carolina
  • Anthem
  • Blue Essentials
  • Blue Choice
Do I need a referral?

We accept new patients from provider referrals and direct appointments. Please be sure to check your insurance coverage to ensure you do not require a referral prior to your appointment to help with your coverage.

What’s the difference between chronic pain and acute pain?

Acute pain is your body’s normal response to an injury or illness. It comes on suddenly, has a clear cause, and typically improves as the body heals — usually lasting a few days to a few weeks. Examples include pain from a sprained ankle, a surgical procedure, or a pulled muscle.

Chronic pain, on the other hand, is pain that lasts longer than three months — often persisting even after the original injury has healed. It can be caused by conditions like arthritis, nerve damage, or musculoskeletal issues, but sometimes the source isn’t obvious. Chronic pain can impact mobility, sleep, mood, and overall quality of life, making it more complex to manage than acute pain.

At Piedmont Physical Medicine & Rehabilitation (PPMR), we specialize in uncovering the root cause of chronic pain and creating personalized, non-surgical treatment plans designed to provide lasting relief — not just temporary fixes.

Are you accepting new patients?

Yes, we are currently accepting new patients. If you’re struggling with chronic pain, we’re here to help. Give our Care Team a call today to schedule your appointment.

How do you diagnose the cause of chronic pain?

At Piedmont Physical Medicine & Rehabilitation (PPMR), we believe the key to lasting relief is understanding what’s causing your pain — not just treating the symptoms. That’s why our diagnostic process is thorough, personalized, and focused on uncovering the root cause of your discomfort.

Your evaluation may include:

  • Comprehensive medical history – understanding your pain journey, past injuries, surgeries, and treatments

  • Detailed physical examination – assessing strength, mobility, posture, and pain triggers

  • Advanced imaging – such as X-rays, ultrasound, or MRI when necessary

  • Specialized testing – including nerve studies, inflammation markers, and other targeted diagnostics

  • Lifestyle assessment – exploring factors like stress, diet, sleep, and activity levels that may contribute to pain

Because chronic pain is complex and unique to every patient, we take the time to listen first and look deeper. By combining detailed assessments with advanced diagnostics, we create a personalized treatment plan that addresses the true source of your pain — helping you move, live, and feel better.

Explore our treatment options →

 

Do you accept patients that live outside of the Greenville, SC area?

Yes, we work with many patients across the Upstate, SC area and patients that travel here for treatment from across the United States.

If you’re not local, we will work with you to develop a treatment plan that works for your travel needs.

What makes PPMR’s approach to chronic pain different from other clinics?

At Piedmont Physical Medicine & Rehabilitation (PPMR), we take a different approach to chronic pain — one that focuses on treating the cause, not just the symptoms. While many clinics rely on temporary fixes like pain medications or quick procedures, we take the time to listen, understand your story, and uncover the root cause of your discomfort.

Here’s what sets us apart:

  • Personalized Care Plans – Every patient’s pain is unique, so your treatment plan is designed specifically for your body, your lifestyle, and your goals.

  • Non-Surgical Solutions – We specialize in minimally invasive and regenerative therapies to promote healing naturally, without unnecessary surgeries or long-term narcotics.

  • Whole-Person Approach – Chronic pain often involves multiple factors — from inflammation and nerve function to hormones, nutrition, and mobility. We address them all for better, lasting outcomes.

  • Compassionate Expertise – Led by Dr. Matthew Terzella, we combine decades of experience with advanced techniques to help patients move, live, and feel better.

  • Partnership in Healing – At PPMR, you’re not just a patient — you’re a partner in your own recovery. We guide you, support you, and celebrate your progress every step of the way.

Our goal is simple: to restore your quality of life by providing innovative, personalized care that helps you get back to living — not just managing pain.

View Our Treatment Options →

What should I bring with me to my appointment?

In preparation for your appointment, please be sure to fill out the New Patient Forms on this page and send to us at ppmr@hush.com or bring to your first appointment.

Please bring your ID and insurance card (if using insurance).

Please also wear comfortable clothing that is easy to adjust so we can complete any needed body exams at your comfort. We also provide medical covers if that is more comfortable for you.

Do you prescribe pain medications?

We are a non-opioid office due to the negative impact and short-term nature of opioids. If other pain medications are determined to be helpful as part of your treatment plan, we can either prescribe them for you or work with your Primary Care doctor.

How long are typical appointments?

Please allow for an hour to 1.5 hours for your first appointment, then 45 minute to an hour for follow up appointments.

Once we determine your treatment plan, we will ensure timing and what to expect is clearly communicated before you leave.

Where is PPMR located?

We are located at 317 Sr. Francis Dr. Suite 350 in Greenville, SC. You’ll find us in the St. Francis Medical Center at the corners of St. Francis Dr. and Dunbar St.

There is free parking on both sides of the building. Once you enter the building, we are on the 3rd floor and an elevator is available. 

Hear how Courtney got her life back — then see how we’ve helped others do the same.

multiple sclerosis and migraine treatment testimonial
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